Refund policy
:
The pilot is free, so there is nothing to refund. For paid subscriptions you can cancel at any time, and the cancellation takes effect at the end of the current billing period.
1. Free pilot
The 14-day pilot is free and needs no payment details. Nothing is charged during or after the pilot unless your gym agrees to a subscription.
2. Cancelling a subscription
Unless agreed otherwise in writing, subscriptions are billed monthly in advance. You can cancel at any time by emailing info@noviqfit.com. Cancellation takes effect at the end of the billing period already paid, and you can keep using the service until then.
3. When we refund
- Partial months are not refunded after cancellation.
- If you were charged by mistake or charged twice, we refund the incorrect amount in full.
- If we are unable to provide the service for a substantial part of a billing period because of a fault on our side, we refund or credit the affected part.
4. Business customers and consumers
NOVIQ FIT subscriptions are sold to businesses. The EU 14-day right of withdrawal applies to consumers and not to contracts between businesses. If you are a consumer, you keep all rights that mandatory consumer law gives you.
5. How to request a refund
Email info@noviqfit.com within 30 days of the charge with your gym’s name and the invoice number. We reply within 5 business days and pay approved refunds to the original payment method within 14 days.